Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Код товара:9781633696082
Жанр:
Business & Management
Издательство:
Harvard Business Review Press
Переплёт:
Paperback
Автор:
Tony Schwartz , Mark Gerzon , Holly Weeks , Amy Gallo
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